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Terms of Use

Acceptance of Contract Terms
The following are terms of a legal agreement between you and Ruby Electronics ("Ruby Electronics"). The Site is offered to you, the User, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. By accessing, browsing and/or using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations.

Use Restrictions
The copyright in all the material provided on this Site is held by Ruby Electronics or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Ruby Electronics or the copyright owner. You also may not, without Ruby Electronics' express permission, "mirror" or quote any material contained on this Site, including name of products and their prices, on any other server, publication or electronic media. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark and trade secret laws, the laws of privacy and publicity, and communications regulations and statutes.

Trademark Notice
Ruby-Electronics.com and its logo design are trademarks of Ruby Electronics Other product and company names mentioned herein may be the trademarks of their respective owners. Publication of the Site should not be construed as granting, by implication, estoppel, or otherwise, any license or right to use the trademarks of Ruby Electronics. Ruby Electronics prohibits use of the Ruby Electronics logo as a link to any Ruby Electronics site unless such link is expressly approved by Ruby Electronics.

Warranty and Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Ruby Electronics AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEB SITE AT ANY TIME. THIS WEB SITE MAY BE TEMPORARILY UNAVAILABLE FROM TIME TO TIME DUE TO REQUIRED MAINTENANCE, TELECOMMUNICATIONS INTERRUPTIONS, OR OTHER DISRUPTIONS.

Ruby Electronics AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS SITE FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. Ruby Electronics AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND AVAILABILITY. IN NO EVENT SHALL Ruby Electronics AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR WITH THE DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF Ruby Electronics OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Data Transmissions
Any material, information or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Ruby-Electronics.com or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to Ruby Electronics will be kept confidential and used to support your customer relationship with Ruby Electronics. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

Modification
Ruby Electronics may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions.

Termination
Ruby Electronics may terminate your access to any part or all of the Site and any related service(s) at any time, with or without cause, with or without notice, effective immediately, for any reason whatsoever. If you wish to terminate your account, simply discontinue use of the Site and related service(s).

Governing Law
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the state of California, without reference to principles of conflicts of laws thereof.

Copyright Notice
Copyright 2002 - 2004 Ruby Electronics and/or its suppliers, All rights reserved.

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Privacy Statement

At Ruby Electronics, we are committed to protecting your privacy. We use the information we collected to process orders and to provide a more personalized shopping experience. We may use the information we collect occasionally to notify you about important functionality change to the website, new services, and special offers we think you'll find valuable.

When you order, we need to know your name, e-mail address, telephone number, and confirmed shipping address that matches the address you registered with the credit card issuer. This allows us to process and fulfill your order and to notify you of your order status.

We do not sell or trade your personal information to others. We may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with the law or court order, (2) enforce or apply any terms of our user agreements or (3) protect the rights, property or safety of Ruby Electronics, our users, or others. By using our website, you consent to the collection and authorized use of this information by Ruby Electronics. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

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Pricing Policy

We offer you consistently low prices at our site. All prices are listed in U.S. dollars. We do not have a price-match policy at this time.

Despite our best efforts, some items at our site could be priced incorrectly. Please note that we verify prices as part of our shipping procedures.

  • If an item's correct price is lower than our stated price, we would charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, ship you the product at the stated price,  contact you for instructions before shipping or cancel your order and notify you of such cancellation.
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Order Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ruby Electronics reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Cancel Order by Customer

Your order cancellation is completed only after you received the cancellation confirmation e-mail from us. In case the cancellation is unsuccessful (i.e. we shipped out your order before your cancellation notice arrives our shipping department), you would have two choices: 1. Accept the order and shipment; OR 2. Refuse the shipment (i.e., do not accept delivery from FedEx or any other shipping entity we use). 

By refusing the shipment, you authorize us to charge you an additional ten dollars ($10.00) per box (to defray the charge our shipping carrier will charge us for a refused shipment). 

In any of the cases above, shipping and handling charges will NOT be refunded. Requesting the cancellation after the order is processed, you authorize us to charge additional eight dollars ($8) per order to cover our order processing expense and cost.

Please allow 2-4 weeks for refunds to be processed and credited to your account.

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Payment Policy

Credit Cards

We accept major cards through PayPal only.  All credit card payments must be accepted by PayPal through confirmed address verification.  This payment option is not available to customers outside of USA.  WE SHIP TO CONFIRMED ADDRESS ONLY.

Money Orders, Cashier's Checks, Wire Transfer, Company Checks & Personal Checks

Ruby Electronics accepts Western Union payment, Payingfast.com, money orders, cashier's checks and wire transfer in US Dollars only. Orders are processed when funds are actually cleared and deposited into our bank account. Ruby Electronics cannot guarantee the availability of a product by the time funds clear or payment is received. We do not accept company checks or personal checks.

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Shipping Policy

General Shipping

After you provided your shipping address during the online ordering process, the applicable charges for shipping and handling will be displayed. We do not ship on Saturday or Sunday. All shipments are subject to stock availability. The time it will take for you to receive your order depends on the product availability, the shipping method and the distance between your confirmed address and our warehouse in Northern California.  If the product is available you would usually receive the shipment within three to five business days. 

Tracking or insurance information is available upon your request. Our standard shipment will be through USPS or FedEx Ground at the choice of Ruby Electronics.  Other shipment methods or express delivery can be requested by our customers at extra cost.  Orders shipped to Alaska, Hawaii, and U.S. Territories outside the Continental U.S. are subject to additional shipping and handling charges - which will be quoted and emailed to our customers after we receive the orders. 

For International Customers: We will require an international order to be paid by wire transfer. International orders will be shipped via the U.S. Postal Service Priority or Express Mail or FedEx unless you request otherwise, and the S&H fee will differ from the standard (please send shipping inquiries to: service@Ruby-Electronics.com). Tracking information may not be available. International S&H fees will be quoted and e-mailed to our customers separately after we receive your order.

Risk of Loss

All items purchased from Ruby Electronics are made pursuant to a shipment contract. This means that risk of loss and title for such items pass to you upon our delivery to the carrier.  You can purchase optional insurance through Ruby Electronics via explicit written request with full payment before the shipment. 

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Warranty Policy

Ruby Electronics offers a limited warranty against defects in material and workmanship for products we sell. This limited warranty extends for one year from the date of invoice - unless stated otherwise on our website. During the warranty period, Ruby Electronics will repair or replace, at its sole discretion, any product that proves to be defective. This limited warranty does not apply to any products that are improperly handled, abused, neglected, repaired or installed by unauthorized technician. Any repair or installation not authorized by Ruby Electronics in writing shall act as an implied waiver of this limited warranty and relieve Ruby Electronics of any further obligation to the customer. Manufacturers may provide their own, separate warranties in additional to that is provided by Ruby Electronics.

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Disclaimer and Limitation of Liability

EXCEPT AS EXPRESSLY STATED HEREIN, RUBY ELECTRONICS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO RUBY ELECTRONICS ARISING FROM ANY PRODUCT SOLD ON THE RUBY ELECTRONICS SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL RUBY ELECTRONICS, ITS OWNER, DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.  INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR LOSSES IN PROFITS, LOSSES IN REVENUE, LOSSES IN SAVINGS, LOSSES OF DATA, DOWNTIME, COSTS OF CAPITAL, COST OF REPLACEMENT EQUIPMENT (TEMPORARY OR PERMANENT), COSTS OF TIME, THIRD PARTIES' CLAIMS OR INJURY TO PERSON OR PROPERTY.

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Return Merchandise Policy

To return any merchandise to Ruby Electronics (regardless of the reason for the return), you must first obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, simply email to service@Ruby-Electronics.com with the following information:

1. Invoice/order confirmation #
2. Product Sku or part # (if available)
3. Quantity
4. Product serial # and model #
5. Problem description

We will email you the approved RMA # after reviewing your request. Please send back the RMA Product(s) along with the RMA# on the package with a copy of the relevant invoices. All returns are subject to prior approval. Please Note: We reserve the right to refuse or return any products we receive without an RMA number. Products received without an RMA number may cause a delay in processing the RMA.

General Terms and Conditions

All returns must be sent freight prepaid within fifteen (15) days of the RMA number issuing date. The customer is responsible for paying the shipping cost and insurance when returning products to Ruby Electronics. We recommend returned items be shipped via couriers that issues a tracking number and insure the package against loss or damage. Collect shipments will not be accepted. Shipping & handling charges are not refundable.  Any refund request by the customer is subject to a 10 - 30% re-stocking fee.  All items must be in their original packaging and in a re-sellable condition when received. Please be sure to include all of the original material that the manufacturer included with the merchandise (manuals, warranty cards, cables, etc.). Any discrepancies could result in a delay or partial forfeiture of your refund. Defective software products may only be replaced with the same title. When a product is returned for Warranty Service, Ruby Electronics, at its option, will repair or replace the product and ship the repaired or replaced products to the customer at our expense. If the product cannot be repaired, Ruby Electronics, at its option, will refund or replace with an equivalent or better model to you.  Please allow 2-4 weeks for refunds to be processed and credited to your account. 

Any items sent back for RMA services will be tested. If an item is tested and is determined to be either (1) not defective or (2) physically damaged by the customer, the customer will be charged at the current rate of $65/hour ($30 minimum charge). If the physical damaged item is out of warranty service and may be repaired, the customer can choose to repair the item at the rate of $65/hour with a minimum of $30.

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Typographical Errors

Ruby Electronics shall have the right to refuse or cancel any order placed for products listed with typographical errors, e.g. incorrect prices -- whether or not the order has been confirmed. If your check has already been withdrawn for the purchase and your order is canceled, Ruby Electronics shall issue a credit to your account the same amount charged.

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